Support

Support

Last updated July 14, 2026

Contact us

The fastest way to reach us is email. We read every message and reply within 2 business days.

Email joinpaxe@gmail.com

Frequently asked questions

How do I sign in?

Paxe uses one-time email codes — there are no passwords. Enter your email and we send you a code; if it doesn't arrive in a minute, check your spam folder and tap resend.

How do I delete my account?

Open your profile, go to settings, and choose Delete account. This permanently removes your profile, activities, photos, comments, and cheers.

Which activities can I record?

Runs, rides, walks, hikes, and swims — plus strength workouts (sets, reps, weight). Paxe records your time, distance, route, pace, elevation, and splits, plus heart rate when it's available.

How does Paxe use my location?

Only while you're actively recording a workout, to measure distance and draw your route. Recording can continue in the background so a workout keeps tracking when your screen is off. For the most accurate start, let GPS lock with a clear view of the sky before you begin moving.

Can I import from Apple Health, Garmin, or my watch?

Yes — connecting Apple Health is optional. Garmin, COROS, and Apple Watch sync to Apple Health, which is how their workouts reach Paxe. Imported workouts are staged for your review first — nothing is posted automatically.

Who can see my activities?

You choose per activity: Everyone, Followers, or Only you. Access is enforced at the database layer, so private activities stay private.

Does Paxe sell my data or show ads?

No. Paxe runs on first-party data only — no ads, ever, and we never sell your personal information or use Apple Health data for advertising.

Troubleshooting

  • GPS distance looks off — start recording with a clear view of the sky and let the signal lock before moving. Tall buildings and tunnels reduce accuracy.
  • Didn’t get a sign-in code — check your spam folder, make sure the email is typed correctly, and request a new code (older codes expire).
  • A Health import isn’t showing — open the import review on your feed; if it’s empty, confirm Paxe has permission to read workouts in iOS Settings → Health → Data Access.

Privacy & legal

Read how we handle your data in our Privacy Policy and Terms of Service. For privacy requests, email joinpaxe@gmail.com.